Return & Exchange Policy

At Momistan, we want every parent to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we are here to help. Please read our Return & Exchange Policy carefully before placing your order.

1. Return & Exchange Period

You may request a return or exchange within 14 days of receiving your order.

Requests received after 14 days will not be eligible for return or exchange.

2. Eligibility for Return or Exchange

To qualify for a return or exchange, the product must:

  • Be unused, unwashed, and in its original condition.
  • Be returned with all original packaging, tags, manuals, accessories, and free gifts (if applicable).
  • Be accompanied by the original invoice or order number.
  • Show no signs of damage caused by misuse or improper handling.

Momistan reserves the right to inspect all returned items before approving a refund or exchange.

3. Non-Returnable & Non-Exchangeable Items

For hygiene, health, and safety reasons, the following items cannot be returned or exchanged once opened, used, or if the seal has been broken:

  • Feeding bottles
  • Bottle nipples and teats
  • Pacifiers and soothers
  • Breast pump accessories
  • Baby grooming products
  • Baby skincare and personal care products
  • Diapers and wipes
  • Baby food and nutritional products
  • Medicines and health-related products
  • Gift cards or digital products
  • Clearance, sale, or promotional items (unless received damaged or incorrect)

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact Momistan within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Photos or videos clearly showing the issue.
  • A brief description of the problem.

Once verified, Momistan will arrange a replacement, exchange, or refund at no additional cost.

5. Change of Mind

If you simply change your mind after receiving your order:

  • The product must meet all eligibility requirements.
  • Return shipping charges will be the customer’s responsibility.
  • Original delivery charges are non-refundable.

6. Exchange Process

If your requested replacement product is available in stock, it will be shipped after the returned item passes our quality inspection.

If the requested item is unavailable, you may choose:

  • A refund.
  • Store credit.
  • An alternative product of equal value.
  • A higher-priced product by paying the price difference.

7. Refund Policy

After the returned product is received and successfully inspected:

  • Refunds will be processed within 5 to 7 working days.
  • Refunds will be issued through the original payment method wherever possible.
  • For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s nominated bank account or digital wallet.

Processing time may vary depending on your bank or payment provider.

8. Shipping Charges

Momistan will bear all shipping costs if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • An item is missing from the order due to our error.

The customer will bear shipping costs if:

  • The return is due to a change of mind.
  • The customer ordered the wrong size, colour, or variant.

9. Order Cancellation

Orders may be cancelled before dispatch without any cancellation charges.

Once an order has been shipped, it cannot be cancelled and will instead follow the Return & Exchange Policy.

10. Quality Inspection

Every returned product undergoes a quality inspection.

Momistan reserves the right to decline any return or exchange request if:

  • The product has been used.
  • Original packaging is missing.
  • Accessories or free gifts are missing.
  • The item is damaged due to customer misuse.
  • The return request falls outside the policy period.

11. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact Momistan Customer Support within the eligible period.
  2. Share your order number and reason for the request.
  3. Attach clear photos or videos if the item is damaged or incorrect.
  4. Wait for approval and return instructions from our support team.
  5. Pack the product securely and send it back as instructed.

12. Contact Us

If you need assistance regarding your order, our Customer Support team will be happy to help.

Email: support@momistan.com

WhatsApp: 0315 9418847

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (Pakistan Standard Time)

Momistan reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be published on our website and will become effective immediately upon publication.

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